Richard Reeves

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THE 120 MINUTES TO A LEADERS MINDSET series

LEADERS ARE NOT MADE THEY ARE GROWN FROM WITHIN

These eight 2-hour quick hit modularized workshops are very powerful when delivered over a number of consecutive months or can be taken as stand alone courses. Motivational, easy to learn, interactive leading edge people management topics will be explored to ensure your people managers have a solid core foundation to deliver outstanding results.

TOURISM ESSENTIALS™EMERIT*
IMPROVING YOUR EMPLOYEES SKILLS, KNOWLEDGE & ATTITUDES

The tourism sector is one of the fast growing industries in Canada and employs over 1.6 million people in tourism-related positions across the country. Whether you manage a team on the front line or behind the house the success of your team depend are their commitment to service and the customer.

Tourism Essentials is a self-directed or instructor lead certification program, which teaches the basic employability skills required for front-line employees in the tourism/hospitality industry.

Topics covered include:

• Understanding & promoting the tourism industry
• Developing a positive attitude
• Taking responsibility and meeting expectations
• Growth though flexibility and adaptability
• Providing professional services
• Managing stress
• Developing a willingness to continuously learn
• Valuing safety
• Communication skills
• Basic numeracy & technology skills
• Thinking skills & managing information effectively

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